• Telstra Business Systems - Care
Telstra Business Systems™ provides you with a single point of accountability for all your business telephone queries and service requirements through Telstra Business Systems™ Care. All the way from start to finish.
What do I get with the Telstra Business Systems™ Care?
Telstra Business Systems™ Care provides a wide range of general enquiry and technical support for your Telstra Business Systems™ communication solution.
What Maintenance Plans are available with Telstra Business Systems™ Care?
Tailor your maintenance plan to meet your business needs with the option of a Telstra Business Systems™ Maintenance Plan (at an additional charge)*
* Full parts and labour coverage for work performed within the hours of the chosen plan.
Telstra Business Systems™ provides you with a single point of accountability for all your business telephone queries and service requirements through Telstra Business Systems™ Care. All the way from start to finish.
What do I get with the Telstra Business Systems™ Care?
Telstra Business Systems™ Care provides a wide range of general enquiry and technical support for your Telstra Business Systems™ communication solution.
What Maintenance Plans are available with Telstra Business Systems™ Care?
Tailor your maintenance plan to meet your business needs with the option of a Telstra Business Systems™ Maintenance Plan (at an additional charge)*
* Full parts and labour coverage for work performed within the hours of the chosen plan.
| Telstra Business Systems™ Basic Maintenance | Telstra Business Systems™ Extended Maintenance | Telstra Business Systems™ Total Maintenance | |
| Local | 8am-6pm, Mon-Fri | 8am-6pm,Mon-Sun | 24 hours, Mon-Sun |
| Regional | 8am-6pm, Mon-Fri | 8am-6pm,Mon-Sun | - |
| Remote | 8am-6pm, Mon-Fri | 8am-6pm,Mon-Sun | - |
Note: All times for Telstra Business Systems™ Care are as defined in the State where the Customer Site is located. Telstra Business Systems™ Basic Care does not include public holidays.
Local – The site at which the equipment is located is within 60km of an accredited Telstra Business Systems dealer
Regional – The site at which the equipment is located is between 60km and 200km from an accredited Telstra Business Systems dealer
Remote - The site at which the equipment is located is greater than 200km from an accredited Telstra Business Systems dealer.
Local – The site at which the equipment is located is within 60km of an accredited Telstra Business Systems dealer
Regional – The site at which the equipment is located is between 60km and 200km from an accredited Telstra Business Systems dealer
Remote - The site at which the equipment is located is greater than 200km from an accredited Telstra Business Systems dealer.
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