• VOICE PROCESSING
Auto Attendant
Auto Attendant Callers expect to get through to the person they want. If that person is not available or not at their desk, the Aria provides them the next best thing – options.
Handling Calls after Hours
Night messaging provides an automated forwarding of phones to different destinations based on a time and day. For example, after 5.00pm or on weekends, selected phones, including reception, can be forwarded to another destination such as a mobile phone, voice mail or the Auto Attendant. It allows you to offer your callers options outside of your normal business hours.
ACD
If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software includes advanced ACD functionality for you to manage this important resource. You will benefit from productivity gains resulting from efficient call handling.
Call Centre Features and Statistics available on standard business software:
* Supervisor can re-route a queued call to a new destination
* Call monitoring by supervisor
* Agents can log on to multiple groups
* Call status on LCD handsets: number of calls in queue, longest time and average time
* Total calls and number of unanswered calls
* Average and longest queued calls
* Number and total time when all agents are busy
* Average ringing and service time
Call Centres
Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.
PC Attendant Console
Aria’s PC based attendant console, the Ez-Attendant, can help process calls quickly and accurately in high call volume environments. It supports up to 5 attendants and integrates databases from Microsoft’s Excel, Access and Outlook, from ACT! or Gold mine.
Integrated Voice Messaging
The Aria integrated voice messaging provides the features to meet the needs of most organizations such as time and date stamping, forwarding of messages, password protection, one-touch dialing to call back and multi-level auto attendants. The 7016 & 7024 handsets support additional features such as three call progress active keys, which offer fast one touch activation of message retrieval features.
Auto Attendant
Auto Attendant Callers expect to get through to the person they want. If that person is not available or not at their desk, the Aria provides them the next best thing – options.
Handling Calls after Hours
Night messaging provides an automated forwarding of phones to different destinations based on a time and day. For example, after 5.00pm or on weekends, selected phones, including reception, can be forwarded to another destination such as a mobile phone, voice mail or the Auto Attendant. It allows you to offer your callers options outside of your normal business hours.
ACD
If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software includes advanced ACD functionality for you to manage this important resource. You will benefit from productivity gains resulting from efficient call handling.
Call Centre Features and Statistics available on standard business software:
* Supervisor can re-route a queued call to a new destination
* Call monitoring by supervisor
* Agents can log on to multiple groups
* Call status on LCD handsets: number of calls in queue, longest time and average time
* Total calls and number of unanswered calls
* Average and longest queued calls
* Number and total time when all agents are busy
* Average ringing and service time
Call Centres
Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.
PC Attendant Console
Aria’s PC based attendant console, the Ez-Attendant, can help process calls quickly and accurately in high call volume environments. It supports up to 5 attendants and integrates databases from Microsoft’s Excel, Access and Outlook, from ACT! or Gold mine.
Integrated Voice Messaging
The Aria integrated voice messaging provides the features to meet the needs of most organizations such as time and date stamping, forwarding of messages, password protection, one-touch dialing to call back and multi-level auto attendants. The 7016 & 7024 handsets support additional features such as three call progress active keys, which offer fast one touch activation of message retrieval features.
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