• AUTO ATTENDANT
Your hotel or guesthouse is about to invest in a new telephone system. Your existing system may be overloaded, out-of-date, or both. A bulky, expensive PABX is not the solution, but you do need a system that gives you more functionality and a much greater degree of operating efficiency.
Introducing the Aria Hospitality system from LG. Versatile, user-friendly and extremely efficient, Aria Hospitality is the definitive system of choice for any small to medium size business in the hospitality and accommodation industry.
Manufactured to Australian standards and backed by LG - one of the world’s largest manufacturers of electronic products and a world leader in the field of digital technology - Aria Hospitality comprises technology that will serve you well into the new millennium. With a current Australasian installed base of Aria systems that exceeds 30,000, serviced by a national network of more than 110 dealers, Aria Communications, a subsidiary of CDM Australia and a wholly owned Australian company, is the right choice as your preferred technology and telecommunications partner.
Dual-Purpose Design
The Aria Hospitality system has been specifically designed to cater for the multiple and varied needs of the hospitality and accommodation industry. Its unique functionality allows the simultaneous provision of a wide array of guest services, whilst still ensuring a huge range of operational efficiency benefits for your staff.
Growing Together
Whatever the current size of your business, Aria Hospitality’s functionality can be tailored to suit. From as few as four extensions - perhaps for a small guesthouse - system upgrades and extensions, through Aria-34e, 100 and 186, can easily be introduced, to give as many as 180# different operable extensions. Your system will easily integrate with analogue equipment like single-line and cordless telephones, voice mail, facsimiles, modems, answering machines and personal computers.
Flexibility
Whether used as a stand-alone system or integrated with an existing front-of-house PMS, Aria Hospitality has clearly been designed with both the present and future in mind. The system will be tailored to the current needs of your business, but as soon as your business grows, the system can grow with it. Upgrading capacity is economical because Aria keystations and accessories remain the same across the range.
Looking Ahead
As well as accommodating growth within your own business, Aria Hospitality has been designed with future technological advances in mind. State-of-the-art system architecture allows new technologies or new Aria product features to simply be ‘plugged in’ as they are released.
Optimise your Front-Desk Efficiency
With an Aria Hospitality system, up to 5 different front-desk positions can be programmed, including the manager’s on-site residence, enabling the transfer of calls or guest assistance outside normal business hours. Add to this the myriad of automated, built-in features listed here, and it is easy to see how an Aria Hospitality system can help your hotel or guesthouse optimise the efficiency of its front-desk operation.
Easy Guest Check-in/out facility
Check guests in and out easily and efficiently at the front desk
Multiple Room and/or Tax rates
Multiple room and/or tax rates can be assigned to each room at the click of a button.
On-Line room status reports at the touch of a button
With a stroke of a key the operator can quickly confirm room status and/or whether a guest has already checked in or out.
Up-To-Date guest information
Similarly, guest information, such as name and account queries, can be generated at the push of a button, with up-to-date reports printed out or displayed on screen.
Guest Name Display
For a more personalised and friendly service, guest’s names can be programmed into the system to flash up on the operator’s screen when a guest contacts the front desk.
Professional Guest Invoicing
The system can even be programmed to include extra detail on bills, such as the hotel name and payment method, for that important touch of professionalism.
Specialised Cost-Routing Facility
And it can be programmed too, to automatically utilise the most cost-effective line/route available when guests make outgoing calls. The built-in efficiencies and versatility of an Aria Hospitality system will provide your employees with the tools to deliver the absolute highest level of customer service.
Make the most of the guest services offered
In addition to the many employee operational benefits of an Aria Hospitality system, it has also been designed with the satisfaction of your guests in mind. Many built-in features ensure that your guests enjoy as efficient and useful a service as possible.
These include:
- Automatic Wake-up Calls
Guests can use the system either to set their own wake-up call or to contact the front-desk and ask them to program a wake-up call. Guests can also receive a wake-up message* or music on hold when responding to the wake-up call.
- Guest Room Messaging*
Guests can automatically receive messages in their rooms, either when they are not available to answer the phone or if they are busy on another call.
- Personal Guest Lines*
Guests can not only receive and make direct calls to and from their rooms, but can also access their e-mail or the internet through the same direct line.
- Guest to Guest calling
Guests can access friends or colleagues staying in the hotel through an internal extension system which can be programmed through the front-desk.
- Guest Privacy Service
Guests can activate a ‘do not disturb’ feature on their extension. This feature will be overridden by the front-desk in cases of emergency.
- Listen-in facility
A specially designed listen-in feature acts as an intercom so that guests can phone their room (from e.g. the lobby or another room) to check on whether their baby is sleeping.
- Information Messaging*
The system can be programmed to provide guests with a series of personalised voice/text messages advising such things as operating hours of laundry, room service and other bulletin board services.
Effective Management and Cost Control
Control over your organisation’s telephone system expenditure is essential for effective business management. Aria Hospitality has an in-built call logging facility that enables call costs to be tracked by extension or department and also allows control over which extensions permit overseas, interstate or even local access calls.
Guest call accounts can then either be automatically calculated and directly printed off the Aria Hospitality system, or you can link to an external Proprietary Management System (PMS) and control your Aria Hospitality system from your computer. Aria Hospitality is GST ready as well.
Enhanced User Convenience
By ensuring all charges are entered at the point and time of purchase staff efficiency will be maximised, loss of receipts eradicated and your employees will have more time to attentively service the needs and desires of guests, ensuring repeat business and future growth.
Features
20 pre-set classes/room rates
Assign method of payment
Assign room rate to individual rooms on check-in
Assignable call charge rate
Assignable Tax Rate
Automatic Internal Speed
Dial Directory
Baby Listening
Bar Terminal
Bath Alarm
Call Answer recognition (ISDN only)*
Change LCD display language
Change Maid Status at
Attendent/Guest Extension
Check-in/Change Room Status
Check-out
CO Line Groups
Custom Call Routing
Default Call Charge Rate
Default Extension COS for Check-in
Default Flexible Button Configuration
Default Room to Room Call Group
Dialling Privileges (Class of Service)
Emergency Service Call
Enhanced Call Metering*
Enhanced PMS features
Fee for part time occupation
Guest name display on ICM call
GST Ready
Hotel name
Internally generated itemised invoice
output to RS-232C port
Least Cost Routing
Maid Status
Method of Payment
Multiple Front Desks
Multiple Language Display
Multiple Room Check-in/out
Name Display on Guest Account
One time CO call Enable-temporary
COS change
OnRamp 2*
OnRamp 10, 20 30, (Aria 100, Aria 186)*
Prepaid call
Print Room Status through RS-232C
Proprietary Management System - PC interface/SMDR Port
Real Time Bar Charge output to RS-232C port
Real Time Maid Status output to RS-232C port
Register Bar/Mini-Bar cost at service station or attendant
Register/Change Authorisation Code
Register/Change COS-Dialling
Register/Change Guest Name
Register/Change Prepaid Money
Register/Change Room to Room
Call Group
Register/Change Wake-up Time
Room charge display/print
Room Rate Assign
Set ICM call Enable/Disable
SMDR Reporting
Station Speed Dial
Store up to 9000 records “Aria 186 with MEMU*
Store up to 4500 records “Aria 100” with MEMU*
Store up to 2150 records “Aria 34e” with MEMU*
System Speed Dial
Voice messaging*
Wake-up call (once only/repeat)
Wake-up message*
Your hotel or guesthouse is about to invest in a new telephone system. Your existing system may be overloaded, out-of-date, or both. A bulky, expensive PABX is not the solution, but you do need a system that gives you more functionality and a much greater degree of operating efficiency.
Introducing the Aria Hospitality system from LG. Versatile, user-friendly and extremely efficient, Aria Hospitality is the definitive system of choice for any small to medium size business in the hospitality and accommodation industry.
Manufactured to Australian standards and backed by LG - one of the world’s largest manufacturers of electronic products and a world leader in the field of digital technology - Aria Hospitality comprises technology that will serve you well into the new millennium. With a current Australasian installed base of Aria systems that exceeds 30,000, serviced by a national network of more than 110 dealers, Aria Communications, a subsidiary of CDM Australia and a wholly owned Australian company, is the right choice as your preferred technology and telecommunications partner.
Dual-Purpose Design
The Aria Hospitality system has been specifically designed to cater for the multiple and varied needs of the hospitality and accommodation industry. Its unique functionality allows the simultaneous provision of a wide array of guest services, whilst still ensuring a huge range of operational efficiency benefits for your staff.
Growing Together
Whatever the current size of your business, Aria Hospitality’s functionality can be tailored to suit. From as few as four extensions - perhaps for a small guesthouse - system upgrades and extensions, through Aria-34e, 100 and 186, can easily be introduced, to give as many as 180# different operable extensions. Your system will easily integrate with analogue equipment like single-line and cordless telephones, voice mail, facsimiles, modems, answering machines and personal computers.
Flexibility
Whether used as a stand-alone system or integrated with an existing front-of-house PMS, Aria Hospitality has clearly been designed with both the present and future in mind. The system will be tailored to the current needs of your business, but as soon as your business grows, the system can grow with it. Upgrading capacity is economical because Aria keystations and accessories remain the same across the range.
Looking Ahead
As well as accommodating growth within your own business, Aria Hospitality has been designed with future technological advances in mind. State-of-the-art system architecture allows new technologies or new Aria product features to simply be ‘plugged in’ as they are released.
Optimise your Front-Desk Efficiency
With an Aria Hospitality system, up to 5 different front-desk positions can be programmed, including the manager’s on-site residence, enabling the transfer of calls or guest assistance outside normal business hours. Add to this the myriad of automated, built-in features listed here, and it is easy to see how an Aria Hospitality system can help your hotel or guesthouse optimise the efficiency of its front-desk operation.
Easy Guest Check-in/out facility
Check guests in and out easily and efficiently at the front desk
Multiple Room and/or Tax rates
Multiple room and/or tax rates can be assigned to each room at the click of a button.
On-Line room status reports at the touch of a button
With a stroke of a key the operator can quickly confirm room status and/or whether a guest has already checked in or out.
Up-To-Date guest information
Similarly, guest information, such as name and account queries, can be generated at the push of a button, with up-to-date reports printed out or displayed on screen.
Guest Name Display
For a more personalised and friendly service, guest’s names can be programmed into the system to flash up on the operator’s screen when a guest contacts the front desk.
Professional Guest Invoicing
The system can even be programmed to include extra detail on bills, such as the hotel name and payment method, for that important touch of professionalism.
Specialised Cost-Routing Facility
And it can be programmed too, to automatically utilise the most cost-effective line/route available when guests make outgoing calls. The built-in efficiencies and versatility of an Aria Hospitality system will provide your employees with the tools to deliver the absolute highest level of customer service.
Make the most of the guest services offered
In addition to the many employee operational benefits of an Aria Hospitality system, it has also been designed with the satisfaction of your guests in mind. Many built-in features ensure that your guests enjoy as efficient and useful a service as possible.
These include:
- Automatic Wake-up Calls
Guests can use the system either to set their own wake-up call or to contact the front-desk and ask them to program a wake-up call. Guests can also receive a wake-up message* or music on hold when responding to the wake-up call.
- Guest Room Messaging*
Guests can automatically receive messages in their rooms, either when they are not available to answer the phone or if they are busy on another call.
- Personal Guest Lines*
Guests can not only receive and make direct calls to and from their rooms, but can also access their e-mail or the internet through the same direct line.
- Guest to Guest calling
Guests can access friends or colleagues staying in the hotel through an internal extension system which can be programmed through the front-desk.
- Guest Privacy Service
Guests can activate a ‘do not disturb’ feature on their extension. This feature will be overridden by the front-desk in cases of emergency.
- Listen-in facility
A specially designed listen-in feature acts as an intercom so that guests can phone their room (from e.g. the lobby or another room) to check on whether their baby is sleeping.
- Information Messaging*
The system can be programmed to provide guests with a series of personalised voice/text messages advising such things as operating hours of laundry, room service and other bulletin board services.
Effective Management and Cost Control
Control over your organisation’s telephone system expenditure is essential for effective business management. Aria Hospitality has an in-built call logging facility that enables call costs to be tracked by extension or department and also allows control over which extensions permit overseas, interstate or even local access calls.
Guest call accounts can then either be automatically calculated and directly printed off the Aria Hospitality system, or you can link to an external Proprietary Management System (PMS) and control your Aria Hospitality system from your computer. Aria Hospitality is GST ready as well.
Enhanced User Convenience
By ensuring all charges are entered at the point and time of purchase staff efficiency will be maximised, loss of receipts eradicated and your employees will have more time to attentively service the needs and desires of guests, ensuring repeat business and future growth.
Features
20 pre-set classes/room rates
Assign method of payment
Assign room rate to individual rooms on check-in
Assignable call charge rate
Assignable Tax Rate
Automatic Internal Speed
Dial Directory
Baby Listening
Bar Terminal
Bath Alarm
Call Answer recognition (ISDN only)*
Change LCD display language
Change Maid Status at
Attendent/Guest Extension
Check-in/Change Room Status
Check-out
CO Line Groups
Custom Call Routing
Default Call Charge Rate
Default Extension COS for Check-in
Default Flexible Button Configuration
Default Room to Room Call Group
Dialling Privileges (Class of Service)
Emergency Service Call
Enhanced Call Metering*
Enhanced PMS features
Fee for part time occupation
Guest name display on ICM call
GST Ready
Hotel name
Internally generated itemised invoice
output to RS-232C port
Least Cost Routing
Maid Status
Method of Payment
Multiple Front Desks
Multiple Language Display
Multiple Room Check-in/out
Name Display on Guest Account
One time CO call Enable-temporary
COS change
OnRamp 2*
OnRamp 10, 20 30, (Aria 100, Aria 186)*
Prepaid call
Print Room Status through RS-232C
Proprietary Management System - PC interface/SMDR Port
Real Time Bar Charge output to RS-232C port
Real Time Maid Status output to RS-232C port
Register Bar/Mini-Bar cost at service station or attendant
Register/Change Authorisation Code
Register/Change COS-Dialling
Register/Change Guest Name
Register/Change Prepaid Money
Register/Change Room to Room
Call Group
Register/Change Wake-up Time
Room charge display/print
Room Rate Assign
Set ICM call Enable/Disable
SMDR Reporting
Station Speed Dial
Store up to 9000 records “Aria 186 with MEMU*
Store up to 4500 records “Aria 100” with MEMU*
Store up to 2150 records “Aria 34e” with MEMU*
System Speed Dial
Voice messaging*
Wake-up call (once only/repeat)
Wake-up message*
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