• Alcare Service Help Desk
The ALCARE Service Help Desk is available not only for faults but also user guidance, information on system features and programming assistance. It will also assist you if you have a problem with your service provider with reporting of faults and follow up to make sure your system is operating with minimum of interruption to your business.
The ALCARE Service Help Desk is available not only for faults but also user guidance, information on system features and programming assistance. It will also assist you if you have a problem with your service provider with reporting of faults and follow up to make sure your system is operating with minimum of interruption to your business.
• Diagnostics
An ALCARE Service Contract is good insurance for you business. It will guarantee that you will receive rapid attention whether the fault lies with the network or the system. You can’t afford to be without your telephones for longer than necessary and need action within an hour for priority faults and system failures. You need diagnosis immediately. Remote access when available will be exercised or a technician will be despatched to your site, fully briefed on the fault symptoms and carrying appropriate parts.
An ALCARE Service Contract is good insurance for you business. It will guarantee that you will receive rapid attention whether the fault lies with the network or the system. You can’t afford to be without your telephones for longer than necessary and need action within an hour for priority faults and system failures. You need diagnosis immediately. Remote access when available will be exercised or a technician will be despatched to your site, fully briefed on the fault symptoms and carrying appropriate parts.
• Alcare Service Program
Over the past decade Altech has sold and serviced all models of business telephones. So it stands to reason that we know the demands and importance of prompt service when your telephone system develops a fault. ALCARE is the repair and maintenance side of ALTECH. Our team are specialists in their field and are constantly trained on new products and updated software versions. They also have the backup of the manufacturers technical expertise.
Over the past decade Altech has sold and serviced all models of business telephones. So it stands to reason that we know the demands and importance of prompt service when your telephone system develops a fault. ALCARE is the repair and maintenance side of ALTECH. Our team are specialists in their field and are constantly trained on new products and updated software versions. They also have the backup of the manufacturers technical expertise.
Unlimited Visits
Our standard maintenance contract sets no limit on the number of service call outs that our technicians make to your site. This is all covered under the contract.
Our standard maintenance contract sets no limit on the number of service call outs that our technicians make to your site. This is all covered under the contract.
24 Hour Service
We all know how important the telephone is. Your business can not afford to be with out its telephones so we offer different levels of contracts to guarantee 24 hour service if required. You choose the level you require.
We all know how important the telephone is. Your business can not afford to be with out its telephones so we offer different levels of contracts to guarantee 24 hour service if required. You choose the level you require.
Disaster Recovery
Disasters and accidents do happen. When this happens to you, you will be assured that all your data has been backed up to aid in a fast full restoration of system settings to minimise the effect and damage to your business.
Disasters and accidents do happen. When this happens to you, you will be assured that all your data has been backed up to aid in a fast full restoration of system settings to minimise the effect and damage to your business.
Guaranteed Replacement Parts
Replacement Parts must be the correct software version for your model system, so at ALCARE we have correct stock control to guarantee your parts should your system develop a fault. These parts are all covered under the standard maintenance contract.
Replacement Parts must be the correct software version for your model system, so at ALCARE we have correct stock control to guarantee your parts should your system develop a fault. These parts are all covered under the standard maintenance contract.
Network Service Provider
Telephone systems can go wrong at any time and our experience shows that often the fault can lie elsewhere. It could be the cabling company, the network provider, the power provider or other devices plugged into your telephone system causing the problem. You could find yourself dealing with all parties going around in circles. Our service team will rapidly determine the cause and take appropriate action on your behalf.
Telephone systems can go wrong at any time and our experience shows that often the fault can lie elsewhere. It could be the cabling company, the network provider, the power provider or other devices plugged into your telephone system causing the problem. You could find yourself dealing with all parties going around in circles. Our service team will rapidly determine the cause and take appropriate action on your behalf.
New Lines and Network changes
ALCARE Service help desk can apply for any new lines on your behalf and follow this through to connection so that you are dealing with only one company. This means less of your time will be spent arranging network services and the task can be left to our staff that have wide knowledge in this area to recommend the best product available..
ALCARE Service help desk can apply for any new lines on your behalf and follow this through to connection so that you are dealing with only one company. This means less of your time will be spent arranging network services and the task can be left to our staff that have wide knowledge in this area to recommend the best product available..
Telephone Cleaning / Training
ALCARE also provide a sanitising, cleaning and relabelling service.
As your business employs new staff we can provide a training session on your premises or in our training room so your staff are confident and familiar with the functions of your system.
ALCARE also provide a sanitising, cleaning and relabelling service.
As your business employs new staff we can provide a training session on your premises or in our training room so your staff are confident and familiar with the functions of your system.
Telephone Cleaning / Training
ALCARE also provide a sanitising, cleaning and relabelling service.
As your business employs new staff we can provide a training session on your premises or in our training room so your staff are confident and familiar with the functions of your system.
ALCARE also provide a sanitising, cleaning and relabelling service.
As your business employs new staff we can provide a training session on your premises or in our training room so your staff are confident and familiar with the functions of your system.
Don’t let your bottom line be affected by unexpected costs due to failure of your communications
Your Telephone System needs the care of
ALCARE
Your Telephone System needs the care of
ALCARE
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